Services
Ombudsman services are always free and confidential
Facility monitoring
Regular visits to long-term care facilities to monitor the quality of care, quality of life and any violations of the rights of residents
Advocacy
Supporting the rights of residents living in Long-Term Care
Complaint investigation
Receiving, investigating and resolving complaints on behalf of residents
Education
For residents and their families, facility staff, and the community
Witnessing of Advance Health Care Directives
In Skilled Nursing Facilities, acts as a witness to Advance Health Care Directives
Facility information
Lists of facilities and violation records